Shipping Policy
Emmy Shipping Policy
Welcome to Emmy! Your satisfaction is our top priority. Our shipping policy ensures a smooth, reliable, and transparent delivery experience. Please review the details below regarding delivery times, costs, and conditions.
Delivery Timeframes
Delivery times may vary based on your location and the shipping method selected at checkout. Estimated delivery times:
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Standard Shipping:
- Delivery Time: 6 to 12 business days.
- Available to all U.S. states.
Shipping Costs
Shipping costs depend on the method chosen:
- Standard Shipping: Free for orders over $75. A $5.99 fee applies to orders under $75.
- Expedited Shipping: Flat rate of $15.99.
- Same-Day Delivery: Flat rate of $25.99.
Note: Discounts or free shipping promotions may apply during special sales events.
Order Tracking
All orders include a tracking number, which will be sent to your email once the order is processed. Use the provided link to monitor your delivery status in real time.
Delivery Locations
We currently ship to all 50 U.S. states, Unfortunately, international shipping is not available at this time.
Order Processing
- Orders are processed within 2 business days after payment confirmation.
- During peak seasons (e.g., Black Friday, Christmas), processing times may be slightly longer.
Delivery Issues
If your order is delayed, arrives damaged, or is not delivered, please contact our customer support team at wandersonlojashopfy@gmail.com .
Refunds and Replacements:
- For lost orders: Full refund or a replacement will be issued at no additional cost.
- For damaged items: Please provide a photo of the damaged product within 7 days of delivery for review.
Address Changes
- You may update your shipping address within 24 hours of placing your order. After this period, please contact our support team for assistance.
At Emmy, we are committed to providing you with an exceptional shopping experience. If you have any questions or concerns, our support team is here to help.
Thank you for choosing Emmy! ❤️